Question 1

How long does delivery take?

Accepted Answer

We process orders within 1–2 business days, and delivery typically takes 10–20 business days depending on your location. You'll receive a tracking link by email as soon as your order is on its way.

Question 2

Will I be able to track my order?

Accepted Answer

Yes — every order ships with full tracking, and we email you the link the moment it's dispatched.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. Where applicable, any customs or import duties are the responsibility of the customer.

Question 4

What's your return policy?

Accepted Answer

You're covered for 14 days from delivery, in line with UK and EU consumer-protection rules. Items must be unworn and in their original condition and packaging.

Question 5

How do I start a return?

Accepted Answer

Just contact our customer care team and we'll guide you through every step. Once we receive and inspect your return, your refund is issued to the original payment method.

Question 6

Is moissanite the same as a diamond?

Accepted Answer

No — and we'd never pretend it is. Moissanite is its own gemstone, prized for exceptional sparkle and fire at a fraction of a diamond's price. Different stone, brighter shine, smarter price.

Question 7

Are the coloured stones real emeralds?

Accepted Answer

No. Our coloured pieces use high-shine crystal stones chosen for their rich, on-trend colour — the luxury look without the fine-jewellery price. We're always clear about what each piece is.

Question 8

Will it tarnish or irritate my skin?

Accepted Answer

With simple care, your piece keeps its shine beautifully, and our hypoallergenic styles are made for everyday wear.

Question 9

How do I choose my ring size?

Accepted Answer

Check the size guide on the product page. To measure at home, wrap a strip of paper around your finger, mark where it meets, and measure the length in millimetres.

Question 10

How do I care for my jewellery?

Accepted Answer

Keep it dry, remove it before showering or swimming, avoid perfume, lotion and harsh chemicals, and store it in a dry place. A gentle wipe with a soft cloth keeps it looking its best.

Question 11

What currency are prices in?

Accepted Answer

All prices are listed in GBP (£).

Question 12

How can I contact you?

Accepted Answer

Our customer care team is here to help. Email us at support@elystralabs.online and we'll get back to you within 1–2 business days, Monday to Friday.

FAQ

Esteemed Inquiries

Frequently asked questions