Store Policy
CUSTOMER CARE
At Elystra, real people are behind every order. We ship worldwide with full tracking — most orders are processed within 1–2 business days and arrive within 10–20 business days, and you'll get a tracking link by email the moment yours is on its way. Have a question before you buy? We're always happy to help you choose the right piece.
Not quite right? You're covered by our 14-day return policy, in line with UK and EU consumer rules — just reach out and we'll guide you through every step. Email support (hello@elystra.com) is coming soon; in the meantime, contact us through the website and we'll reply within 1–2 business days.
PRIVACY & SECURITY
Your privacy matters to us. We collect only the information needed to process and deliver your order — your name, contact details, shipping address and payment information — and to provide customer support. We never sell your personal data.
All payments are processed securely through trusted payment providers, and your card details are never stored by us. You can request access to, correction of, or deletion of your data at any time. We handle personal data in line with UK and EU GDPR, so you can shop with complete peace of mind.
OUR PROMISE
Elystra is built on a simple idea: the look and feel of fine jewellery, without the fine-jewellery price. We carefully select every piece — from brilliant lab-created moissanite to high-shine crystal stones — and we're always honest about exactly what you're getting.
No inflated promises, no fake gemstones passed off as something they're not. Just beautiful, considered pieces, tracked worldwide shipping and a 14-day return policy — so you can shop with total confidence.
Payment Methods
Credit/Debit Card